Refund Policy and Account Closure/Deletion
We offer a 30-days money back guarantee to all our first-time or newly subscribed users only provided that they have invoked a written refund request as described below before the end of the 30th day of their subscription read the exclusion clause below. All refunds will be processed within 5 business days from the confirmation date.
Additionally, a valid cryptocurrency address has to be provided in case of cryptocurrency payments as it cannot be reversed.
Note: A reason for refund/feedback/suggestion has to be provided, this information will be used for improvement of our service.
You can initiate a refund request from your subscribed Letter email address by sending an email to firstname.lastname@example.org. A confirmation of refund will be sent to your alternate email address or any other alternative communication method upon success.
Note: You might be asked to reply additional follow up questions before processing a refund request.
Lifetime accounts, promotional or heavily discounted accounts obtained by users during Blackfriday, Christmas/New Year, and other festival offers are excluded from our above-said money-back guarantee. No refund will be provided upon receipt of refund request for aforesaid categories of user accounts.
Account closure/deletion request by the User
Any user can request closure/deletion of their account without refund request by simply sending a written request to do so at email@example.com.
Account closure does not automatically create a right to ask for refund or partial refund of the subscription fee or remainder of it. You do not qualify for a refund of remaining period of service upon account’s closure. You are requested to apply for a refund request, if applicable.